Does T-Mobile owe you money?


Iowa’s Attorney General Tom Miller says that T-Mobile may owe you money. The nation’s fourth largest wireless carrier will provide refunds to Iowa consumers under a $90 million nationwide joint settlement over allegations that the company placed unauthorized third-party charges on consumers’ wireless phone bills. The company estimates that more than 12,000 Iowans will qualify for refunds under the settlement.

“This settlement reimburses thousands of Iowans forced to pay for something they didn’t want and didn’t use, stops scammers from doing this again, and puts in place new protections for consumers,” Miller said.

Consumers who have been “crammed” often complain about charges they didn’t authorize, typically $9.99 per month, for so-called “premium” text message subscription services such as horoscopes, trivia, and sports scores.  The charges continued, often for months, unless and until consumers noticed and stopped them.

T-Mobile customers can submit claims at In addition to submitting claims, consumers can obtain additional information about refunds, and can request a free account summary that details PSMS purchases on their accounts.   Past and present customers can also call the refund administrator, toll-free, at (855) 382-6403.

T-Mobile is the second mobile telephone provider to enter into a nationwide settlement to resolve allegations regarding cramming.  In October, Miller announced a similar, $105 million settlement with AT&T.  In November of 2013,T-Mobile, AT&T, Verizon and Sprint announced they would cease billing customers for commercial PSMS.